Adobe Photoshop/Premiere/Acrobat Pro failed install

Franga · February 17, 2023, 2:55pm

hi guys,

I have a problem when I try to deploy with intune the Adobe (Premiere PRO, Photoshop, Indesign…) applications. when I click on start, the installation runs because I see it among the ones available on start but after that it gets stuck and the installation doesn’t complete. After many minutes it give me an error installation failed. Also if i go on task manager I see the process msiexec.exe

Instead if i install the software locally, for example i run the installation directly with PowerShell. The installation completes correctly. I’ve noticed that the only difference is that during the installation (locally) it restarts the explorer.exe process and installs the adobe notification addon. But when I try to start the distribution via Intune it does not.

Have you ever had this problem?

thanks always <3

That-Annoying-Guy · February 22, 2023, 3:09pm

Sorry Fanga, I can’t help you much. I don’t have experience with InTune.
Regardless, I would compare the PSADT log files from trying to install with Intune to the PSADT log file from installing Locally.

suprnova74 · February 22, 2023, 4:02pm

Just a few thoughts that may help.

If msiexec is running, then turn on debug logging for msi’s via the registry key:

Path: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Type: Reg_SZ
Value: Logging
Data: voicewarmupx

that will write a log file to c:\windows\temp if run as system or %temp% if run in user context. I’m guessing it’s system context however. If no log file gets generated, then it’s possible it is running and the commandline for msiexec.exe is throwing a “pop-up” error that’s being hidden by the run mode from intune. Similar to when the parameters are incorrect it pops up a modal window that needs to have “OK” clicked to close.

Ensure /qn is passed as a switch, if possible, or similarly ensure no dialog is set with the adobe install.

Check those out to see if that helps move things along.

That-Annoying-Guy · February 22, 2023, 4:08pm

I usually force the logging with the Execute-MSI function. There are examples here:

MSI - How to install, uninstall, and log silently - The Toolkit / Tips & Tricks - PSAppDeployToolkit Community

Franga · March 3, 2023, 3:51pm

hello guys,

this is my log when i try to install the software from company portal (intune).

I hid some information (my business, my first and last name, my user name, and my domain).

thank you

<![LOG[[Initialization] :: [Adobe_Photoshop_24.1_MUL_0001] setup started.]LOG]!><time="15:48:48.31260" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Script [C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\AppDeployToolkit\AppDeployToolkitMain.ps1] dot-source invoked by [C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\Deploy-Application.ps1]]LOG]!><time="15:48:48.34360" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Script [C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\AppDeployToolkit\AppDeployToolkitExtensions.ps1] dot-source invoked by [C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\AppDeployToolkit\AppDeployToolkitMain.ps1]]LOG]!><time="15:48:49.36560" date="03-03-2023" component="PSAppDeployToolkitExt" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitExtensions.ps1">
<![LOG[[Initialization] :: [Adobe_Photoshop_24.1_MUL_0001] script version is [1.0.0]]LOG]!><time="15:48:49.37360" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: [Adobe_Photoshop_24.1_MUL_0001] script date is [03/03/2023]]LOG]!><time="15:48:49.37560" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: [Adobe_Photoshop_24.1_MUL_0001] script author is [nome cognome]]LOG]!><time="15:48:49.37560" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: [Deploy Application] script version is [3.9.1]]LOG]!><time="15:48:49.38360" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: [App Deploy Toolkit Main] script version is [3.9.1]]LOG]!><time="15:48:49.38560" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: [App Deploy Toolkit Extensions] version is [3.9.1]]LOG]!><time="15:48:49.41660" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Computer Name is [TWS-myuser.domain.local]]LOG]!><time="15:48:49.41660" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Current User is [NT AUTHORITY\SYSTEM]]LOG]!><time="15:48:49.41660" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: OS Version is [Microsoft Windows 10 Pro 64-bit 10.0.19045.2604]]LOG]!><time="15:48:49.42660" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: OS Type is [Workstation]]LOG]!><time="15:48:49.42660" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Current Culture is [it-IT], language is [IT] and UI language is [IT]]LOG]!><time="15:48:49.43460" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Hardware Platform is [Physical]]LOG]!><time="15:48:49.47760" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: PowerShell Host is [ConsoleHost] with version [5.1.19041.2364]]LOG]!><time="15:48:49.48760" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: PowerShell Version is [5.1.19041.2364 x64]]LOG]!><time="15:48:49.48760" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: PowerShell CLR (.NET) version is [4.0.30319.42000]]LOG]!><time="15:48:49.49560" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: *******************************************************************************]LOG]!><time="15:48:49.49760" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Display session information for all logged on users: 


NTAccount           : domain\myuser
SID                 : S-1-5-21-886017373-1231393296-1324435579-7436
UserName            : myuser
DomainName          : domain
SessionId           : 1
SessionName         : Console
ConnectState        : Active
IsCurrentSession    : True
IsConsoleSession    : True
IsActiveUserSession : True
IsUserSession       : True
IsRdpSession        : False
IsLocalAdmin        : True
LogonTime           : 03/03/2023 10:20:21
IdleTime            : 00:00:00
DisconnectTime      : 
ClientName          : 
ClientProtocolType  : 
ClientDirectory     : 
ClientBuildNumber   : 0



]LOG]!><time="15:48:49.67060" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The following users are logged on to the system: [domain\myuser].]LOG]!><time="15:48:49.68060" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Current process is running with user account [NT AUTHORITY\SYSTEM] under logged in user session for [domain\myuser].]LOG]!><time="15:48:49.68060" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The following user is the console user [domain\myuser] (user with control of physical monitor, keyboard, and mouse).]LOG]!><time="15:48:49.69160" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The active logged on user is [domain\myuser].]LOG]!><time="15:48:49.70160" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The active logged on user [domain\myuser] has a primary UI language of [IT].]LOG]!><time="15:48:49.70160" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The following UI messages were imported from the config XML file: [UI_Messages_IT].]LOG]!><time="15:48:49.70160" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The active logged on user [domain\myuser] has a DPI scale factor of [100] with DPI pixels [96].]LOG]!><time="15:48:49.70960" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Unable to load COM Object [Microsoft.SMS.TSEnvironment]. Therefore, script is not currently running from a SCCM Task Sequence.]LOG]!><time="15:48:49.71160" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Service [Schedule] exists.]LOG]!><time="15:48:50.01860" date="03-03-2023" component="Test-ServiceExists" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Getting the service [Schedule] startup mode.]LOG]!><time="15:48:50.03460" date="03-03-2023" component="Get-ServiceStartMode" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Service [Schedule] startup mode is set to [Automatic].]LOG]!><time="15:48:50.26660" date="03-03-2023" component="Get-ServiceStartMode" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Getting the service object for service [Schedule].]LOG]!><time="15:48:50.28160" date="03-03-2023" component="Start-ServiceAndDependencies" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Service [Schedule] with display name [Utilità di pianificazione] has a status of [Running].]LOG]!><time="15:48:50.30360" date="03-03-2023" component="Start-ServiceAndDependencies" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: The task scheduler service is in a healthy state: True.]LOG]!><time="15:48:50.30360" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Session 0 detected, process running in user interactive mode, user(s) logged in.]LOG]!><time="15:48:50.30360" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Installation is running in [Interactive] mode.]LOG]!><time="15:48:50.31960" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Initialization] :: Deployment type is [Installazione].]LOG]!><time="15:48:50.31960" date="03-03-2023" component="PSAppDeployToolkit" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="AppDeployToolkitMain.ps1">
<![LOG[[Pre-Installation] :: Getting deferral history...]LOG]!><time="15:48:50.33560" date="03-03-2023" component="Get-DeferHistory" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Registry key [Registry::HKEY_LOCAL_MACHINE\SOFTWARE\PSAppDeployToolkit\DeferHistory\Adobe_Photoshop_24.1_MUL_0001] does not exist. Return $null.]LOG]!><time="15:48:50.33560" date="03-03-2023" component="Get-RegistryKey" context="NT AUTHORITY\SYSTEM" type="2" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: The user has [3] deferrals remaining.]LOG]!><time="15:48:50.35060" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: The user has the option to defer.]LOG]!><time="15:48:50.40460" date="03-03-2023" component="Show-WelcomePrompt" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: The user selected to continue...]LOG]!><time="15:48:52.65560" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Evaluating disk space requirements.]LOG]!><time="15:48:54.66160" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Retrieving free disk space for drive [C:].]LOG]!><time="15:48:54.67760" date="03-03-2023" component="Get-FreeDiskSpace" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Free disk space for drive [C:]: [48331 MB].]LOG]!><time="15:48:54.69260" date="03-03-2023" component="Get-FreeDiskSpace" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Successfully passed minimum disk space requirement check.]LOG]!><time="15:48:54.69260" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Getting deferral history...]LOG]!><time="15:48:54.70860" date="03-03-2023" component="Get-DeferHistory" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Registry key [Registry::HKEY_LOCAL_MACHINE\SOFTWARE\PSAppDeployToolkit\DeferHistory\Adobe_Photoshop_24.1_MUL_0001] does not exist. Return $null.]LOG]!><time="15:48:54.71560" date="03-03-2023" component="Get-RegistryKey" context="NT AUTHORITY\SYSTEM" type="2" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: The user has [3] deferrals remaining.]LOG]!><time="15:48:54.73060" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Checking for running applications: [photoshop]]LOG]!><time="15:48:54.74660" date="03-03-2023" component="Get-RunningProcesses" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Specified applications are not running.]LOG]!><time="15:48:54.76260" date="03-03-2023" component="Get-RunningProcesses" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Getting deferral history...]LOG]!><time="15:48:54.77760" date="03-03-2023" component="Get-DeferHistory" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Registry key [Registry::HKEY_LOCAL_MACHINE\SOFTWARE\PSAppDeployToolkit\DeferHistory\Adobe_Photoshop_24.1_MUL_0001] does not exist. Return $null.]LOG]!><time="15:48:54.77760" date="03-03-2023" component="Get-RegistryKey" context="NT AUTHORITY\SYSTEM" type="2" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: The user has [3] deferrals remaining.]LOG]!><time="15:48:54.77760" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Checking for running applications: [photoshop]]LOG]!><time="15:48:54.79360" date="03-03-2023" component="Get-RunningProcesses" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Specified applications are not running.]LOG]!><time="15:48:54.80860" date="03-03-2023" component="Get-RunningProcesses" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: [-BlockExecution] parameter specified.]LOG]!><time="15:48:54.80860" date="03-03-2023" component="Show-InstallationWelcome" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Converting the SID [S-1-5-32-545] to an NT Account name.]LOG]!><time="15:48:54.87860" date="03-03-2023" component="ConvertTo-NTAccountOrSID" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Setting permissions [Permissions:Read, InheritanceFlags:ContainerInherit, ObjectInherit, PropagationFlags:None, AccessControlType:Allow, Method:Add] on path [C:\Windows\TEMP\PSAppDeployToolkit\BlockExecution] for user [BUILTIN\Users].]LOG]!><time="15:48:54.91560" date="03-03-2023" component="Set-ItemPermission" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Creating scheduled task to cleanup blocked applications in case the installation is interrupted.]LOG]!><time="15:48:54.93160" date="03-03-2023" component="Block-AppExecution" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Retrieving Scheduled Tasks...]LOG]!><time="15:48:54.93160" date="03-03-2023" component="Get-SchedulerTask" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: [C:\Windows\System32\schtasks.exe] is a valid fully qualified path, continue.]LOG]!><time="15:48:57.78660" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Working Directory is [C:\Windows\System32].]LOG]!><time="15:48:57.80160" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Executing [C:\Windows\System32\schtasks.exe /create /f /tn Adobe_Photoshop_24.1_MUL_0001_BlockedApps /xml "C:\Windows\TEMP\PSAppDeployToolkit\SchTaskUnBlockApps.xml"]...]LOG]!><time="15:48:57.81760" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: PassThru parameter specified, returning execution results object.]LOG]!><time="15:48:57.87060" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Execution completed successfully with exit code [0].]LOG]!><time="15:48:57.87060" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Setting the Image File Execution Option registry key to block execution of [photoshop.exe].]LOG]!><time="15:48:57.88660" date="03-03-2023" component="Block-AppExecution" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Setting registry key value: [Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\photoshop.exe] [Debugger = C:\Windows\System32\wscript.exe "C:\Windows\TEMP\PSAppDeployToolkit\BlockExecution\AppDeployToolkit_BlockAppExecutionMessage.vbs"].]LOG]!><time="15:48:57.88660" date="03-03-2023" component="Set-RegistryKey" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Getting information for installed Application Name(s) [Adobe Photoshop 2023]...]LOG]!><time="15:48:57.91760" date="03-03-2023" component="Get-InstalledApplication" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Skipped 0 entries while searching, because they were considered Microsoft updates.]LOG]!><time="15:48:58.19660" date="03-03-2023" component="Get-InstalledApplication" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Pre-Installation] :: Found no application based on the supplied parameters.]LOG]!><time="15:48:58.19660" date="03-03-2023" component="Get-InstalledApplication" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Start Installation Adobe Photoshop 24.1]LOG]!><time="15:48:58.21460" date="03-03-2023" component="Deploy Application" context="NT AUTHORITY\SYSTEM" type="2" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Reading data from Windows Installer database file [C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\Files\Build\Adobe Photoshop.msi] in table [Property].]LOG]!><time="15:48:58.26560" date="03-03-2023" component="Get-MsiTableProperty" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Getting information for installed Product Code [{9E2B46D3-7055-4209-B446-827389484634}]...]LOG]!><time="15:48:58.52560" date="03-03-2023" component="Get-InstalledApplication" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Skipped 0 entries while searching, because they were considered Microsoft updates.]LOG]!><time="15:48:58.82660" date="03-03-2023" component="Get-InstalledApplication" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Found no application based on the supplied parameters.]LOG]!><time="15:48:58.82660" date="03-03-2023" component="Get-InstalledApplication" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Executing MSI action [Install]...]LOG]!><time="15:48:58.82660" date="03-03-2023" component="Execute-MSI" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: [C:\Windows\System32\msiexec.exe] is a valid fully qualified path, continue.]LOG]!><time="15:48:58.84260" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Checking to see if mutex [Global\_MSIExecute] is available. Wait up to [10 minute(s)] for the mutex to become available.]LOG]!><time="15:48:58.85760" date="03-03-2023" component="Test-IsMutexAvailable" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Mutex [Global\_MSIExecute] is available for an exclusive lock.]LOG]!><time="15:48:58.85760" date="03-03-2023" component="Test-IsMutexAvailable" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Working Directory is [C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\Files\Build].]LOG]!><time="15:48:59.87760" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">
<![LOG[[Installation] :: Executing [C:\Windows\System32\msiexec.exe /i "C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\Files\Build\Adobe Photoshop.msi" TRANSFORMS="C:\Windows\IMECache\3406597d-4f24-4ad1-ba0d-95ce4409f7e3_5\Files\Build\Adobe Photoshop.mst" TRANSFORMSSECURE=1 REBOOT=ReallySuppress /QN /L*v "C:\ProgramData\business\Logs\Adobe_Photoshop__24.1-0001_MUL_Install_[MSI_Adobe Photoshop]_Install.log"]...]LOG]!><time="15:48:59.87760" date="03-03-2023" component="Execute-Process" context="NT AUTHORITY\SYSTEM" type="1" thread="7404" file="Deploy-Application.ps1">

That-Annoying-Guy · March 3, 2023, 4:18pm

I don’t see anything bad here.
Where’s the rest of it?
What happens after it launches the MSI on the last line?

PS: I’m the one who formatted your log in your last post with the </> tool

Franga · March 3, 2023, 4:23pm

Unfortunately, I don’t have anything else. the log closed like that because I had to force close the msiexec and powershell process. the process had been installing for more than 1 hour

That-Annoying-Guy · March 3, 2023, 4:52pm

What does the MSI log file say?

C:\ProgramData\business\Logs\Adobe_Photoshop__24.1-0001_MUL_Install_[MSI_Adobe Photoshop]_Install.log

Adobe apps are usually huge an take forever to install.
Maybe you just need to wait more than an hour.

system · March 22, 2023, 3:22am

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Adobe Photoshop/Premiere/Acrobat Pro failed install

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