Install, uninstall works manually but not with ManageEngine

The Toolkit General Discussion
1

Install, and uninstall works manually but only install works with ManageEngine, uninstall does not.

This is the line in my script I believe to be the issue.
Start-ADTMsiProcess -Action ‘Uninstall’ -ProductCode ‘{43EE1C03-22E3-4839-9F3F-F1D96D707DBC}’

It appears that it finds the installed application when ran manually but not when deployed with ManageEngine.

Log when deployed with ManageEngine
[Uninstall] :: Getting information for installed applications matching the provided FilterScript… Get-ADTApplication
[Uninstall] :: Found no application based on the supplied FilterScript. Get-ADTApplication
[Uninstall] :: The MSI is not installed on this system. Skipping action [Uninstall]… Start-ADTMsiProcess

Log when uninstalled manually
[Uninstall] :: Getting information for installed applications matching the provided FilterScript… Get-ADTApplication
[Uninstall] :: Found installed application [Tech Soft 3D SpinFire (x64)] version [11.12.0.28512]. Get-ADTApplication
[Uninstall] :: [C:\WINDOWS\system32\msiexec.exe] is a valid fully qualified path, continue. Start-ADTProcess
[Uninstall] :: Checking to see if mutex [Global_MSIExecute] is available. Wait up to [10 minute(s)] for the mutex to become available. Test-ADTMutexAvailability
[Uninstall] :: Mutex [Global_MSIExecute] is available for an exclusive lock. Test-ADTMutexAvailability
[Uninstall] :: Working Directory is [C:\WINDOWS\system32]. Start-ADTProcess
[Uninstall] :: Executing [C:\WINDOWS\system32\msiexec.exe /x “{43ee1c03-22e3-4839-9f3f-f1d96d707dbc}” REBOOT=ReallySuppress /QN /L*V “C:\WINDOWS\Logs\Software\TechSoft3DSpinFire(x64)_11.12.0.28512_Uninstall.log”]… Start-ADTProcess
[Uninstall] :: Execution completed successfully with exit code [0]. Start-ADTProcess

Thanks

2

The only thing I can think of is that this is a per-user MSI and ManageEngine is running under a different account.

2 Likes
3

The MSI in question is a per-machine (ALLUSERS=1).

4

I concur with Mitch.

If you install per-machine but ManageEngine wants to uninstall it Per-User, MSI is not going to find it installed in HKCU.

Determine what account ManageEngine is using to perform the uninstall.

5

According to the logs it is using System to install and uninstall.

[Initialization] :: Current User is [NT AUTHORITY\SYSTEM].

6

Start-ADTMsiProcess -Action ‘Uninstall’ -ProductCode ‘{43EE1C03-22E3-4839-9F3F-F1D96D707DBC}’

Note: If I replace the above line with …

Start-Process msiexec “/x{43EE1C03-22E3-4839-9F3F-F1D96D707DBC} /norestart /qn /L*v C:\Windows\Logs\Software\SpinFire.x64_Uninstall.log”

It will work but I was hoping to use PSadt functions.

1 Like
7

I have been noticing this also and mentioned in a previous thread.

It did eventually work on a different device because my system environmentals were off on the device it was not working on.

Maybe you are having the same issues?